Last updated: October 2026
You can cancel an order for a full refund any time before it is dispatched. Message us on WhatsApp or email with your order number. Personalised or engraved orders cannot be cancelled once engraving has started.
Please accept your COD order only if the parcel is intact. If a COD order is refused at the door without a valid reason, we may require online payment for future orders.
If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos and your unboxing video. We will send a replacement or issue a full refund, at no cost to you.
Because our pieces are handcrafted and gift items, we do not accept returns for change of mind. Small variations in hammer marks, embossing and colour are a natural part of handmade metalware and are not considered defects.
If a Rivaj piece sold as pure copper tests below 99% copper on an XRF report from a jeweller or lab within 30 days of delivery, send us the report with your order number and we will collect the piece and refund it in full.
Approved refunds are made to the original payment method (UPI, card, netbanking or wallet) through Razorpay, usually within 5–7 business days of approval. Your bank may take a few additional days to show the credit. Refunds for Cash on Delivery orders are made by UPI or bank transfer to details you share with us.
In line with the Consumer Protection (E-Commerce) Rules, 2020: Madhav Bass, Founder & CEO, Rivaj, Royal Apartment, Sigma 4, Greater Noida, Uttar Pradesh · +91 63950 88233 · hello@rivaaaj.com. We acknowledge every complaint within 48 hours and resolve it within one month.
Rivaj · Proprietor: Madhav Bass
Address: Royal Apartment, Sigma 4, Greater Noida, Uttar Pradesh
Phone / WhatsApp: +91 63950 88233 · Email: hello@rivaaaj.com