Last updated: October 2026
We respect your privacy. This policy explains what information we collect and how we use it.
When you place an order or send an enquiry, we collect your name, phone number, email address, delivery address and order details. Your cart is stored in your own browser until you begin checkout.
We use your information only to process and deliver your order, send order updates, respond to your enquiries and, if you opt in, share new collections. We never sell your information.
Payments are handled by Razorpay. Your card, UPI and bank details are entered directly with Razorpay and are never stored on our website. See Razorpay's privacy policy for details.
To understand which pages are useful, we count page visits on our own server without cookies and without storing your IP address: each visit is recorded only as the page viewed, the website you came from, your device type (mobile, tablet or desktop) and a one-day code that cannot identify you.
If you click Accept on our cookie notice, we also use Google Analytics, which places cookies in your browser to measure visits and orders (for example, which products are viewed, added to cart or bought). Google processes this information under its own privacy policy, and IP addresses are not logged by Google Analytics 4. If you click Decline, Google Analytics is not loaded at all. You can change your choice any time with "Cookie settings" at the bottom of every page, or block these cookies in your browser settings or with Google's opt-out add-on at tools.google.com/dlpage/gaoptout. We do not use advertising trackers and we never sell your data.
If you type your name and mobile number at checkout but do not complete the order, we keep those details with the items in your cart for up to 30 days, so we can contact you once on WhatsApp in case you need help. Reply STOP and we will not message you again.
When you send an enquiry (contact, bulk, gifting or international), write a review or join our newsletter, we keep what you send so we can reply, publish approved reviews and send occasional updates. You can unsubscribe at any time.
Our Contact page shows a Google Maps view of our location; Google may set its own cookies when the map loads.
Order records are kept as long as required for accounts and legal purposes. Unfinished-checkout details are kept for up to 30 days, enquiries for up to 2 years, and visit statistics for up to 13 months.
We share your delivery details only with our courier partners to deliver your order, and with Razorpay to process payment.
Under the Digital Personal Data Protection Act, 2023 you can ask us to access, correct or delete your personal data, withdraw your consent, or raise a grievance. Contact our Grievance Officer below; we respond within one month.
In line with the Consumer Protection (E-Commerce) Rules, 2020: Madhav Bass, Founder & CEO, Rivaj, Royal Apartment, Sigma 4, Greater Noida, Uttar Pradesh · +91 63950 88233 · hello@rivaaaj.com. We acknowledge every complaint within 48 hours and resolve it within one month.
Rivaj · Proprietor: Madhav Bass
Address: Royal Apartment, Sigma 4, Greater Noida, Uttar Pradesh
Phone / WhatsApp: +91 63950 88233 · Email: hello@rivaaaj.com